Terms & Conditions

  1. About us
    1. This website www.runnersprint.co.uk is owned and operated by Spice Studio, 34 Arnall Drive, Bristol, BS10 7AP, United Kingdom. Our email is studio@runnersprint.co.uk.
  2. Ordering with us
    1. When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order.
    2. Images of products on this website are for illustrative purposes only. Your goods will look differently (as they are customised for you) from the image shown on the website and will not include the medal. Whilst goods may be shown assembled they may require assembly by you.
    3. We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.
    4. Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
    5. This contract is covered by English law.
    6. By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.
  3. How to place order
    1. You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.
    2. The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.
    3. Delivery charges will be shown prior to you placing your order.
    4. You will be required to pay for the goods in full at the time of ordering.
    5. We use secure payment facilities for online purchases, which are handled by PayPal and Stripe. You can pay for your order by PayPal or all major debit/credit cards.
    6. Promotional prices only apply during the period stated.
    7. All prices quoted on our website are in UK pounds.
    8. Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
    9. Once your order is complete we will notify you of the dispatch date.
    10. After purchase, we will ask you to fill in the customisation details and in some cases we might contact you to take a bit more information about the event itself. Every Run Map is prepared by our designers and we aim to have it in the studio within 24 hours after receiving your order customisations (during busy periods, the time might extend to up to 3 working days). When we finish the design, you will receive an email with a proof – which is just a preview of your Run Map. This will be the time to check the details are correct or to make small layout adjustments. After receiving the sign off from you, we’ll print your Run Map – within 3 working days. Print ready files will be supplied within 24 hours. Delivery time depends on your location.
  4. Delivery & Carriage Charges
    1. Goods will be dispatched within 2 working days and any estimated dispatch date is an estimate, which can change without notice.
    2. Your order may arrive in more than one delivery.
    3. We will deliver the goods to the premises you specify on your order.
    4. We will not accept responsibility for loss or damage if the delivery company is instructed to leave the goods unattended.
    5. Disposal of packing materials is your responsibility.
    6. If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This will delay your delivery.
    7. Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within two working days of delivery of the items.
    8. If the goods are lost or damaged please report this to us within two working days from the delivery day.
    9. Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods.
    10. Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.
  5. Cancellation and returns
    1. You can cancel your order before you send the order customisations to us. To do this, please email us at studio@runnersprint.co.uk. You will receive a full refund within 30 days.
    2. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
    3. As each Run Map is a bespoke design, we are unable to offer refunds after receiving your order customisation form. We will work with you to ensure you are happy with the design before you finalise the order.
    4. This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.

Website Disclaimer for www.runnersprint.co.uk

  1. Use of website
    1. You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Any and all material on this website must not be republished online or offline without our permission.
    2. The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
    3. Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.
  2. Visitor Conduct
    1. With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
    2. When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.
  3. Site Uptime
    1. We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
  4. Links to and From other websites
    1. Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
    2. If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
    3. If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
  5. Cancellation and returns
    1. You can cancel your order before you send the order customisations to us. To do this, please email us at studio@runnersprint.co.uk. You will receive a full refund within 30 days.
    2. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
    3. As each Run Map is a bespoke design, we are unable to offer refunds after receiving your order customisation form. We will work with you to ensure you are happy with the design before you finalise the order.
    4. We reserve the right not to replace any item that has been fitted, as we will deem this acceptance of the goods.
    5. We reserve the right to refuse replacements on any damaged items reported to us outside of two working days.
    6. This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.

Privacy Policy:

Runners Print by Spice Studio (“Runners Print“) operates runnersprint.co.uk and may operate other websites. It is Runners Print’s policy to respect your privacy regarding any information we may collect while operating our websites.

Runners Print are seriously committed to the privacy and security of your personal information. Our primary goal on collecting any personal information is to provide you with a smooth, efficient and trouble-free experience whilst using our services. When you order, we need to know your name, email address, delivery address. This allows us to process your orders and to notify you of the status of your order. We also ask for your telephone number so that we can contact you if there is a problem with your order.

We may also use the information we collect to send you our monthly catalogue and email you information; such as special offers, changes to the website or other valuable information. If you would rather not receive our catalogue please email us. If you do not wish to receive our email promotions please opt out’ during account creation process.

Session Cookies

We use a session cookie to remember your log-in details for you. We deem this strictly necessary to the working of this website and if these are disabled then various functionality of the site will be broken and you will be unable to place any orders.

Persistent Cookies

We use persistent cookies to remember items you have placed in your shopping basket and items you have recently viewed. We deem these strictly necessary for the working of the site and if these are disabled you would be unable to place an order.

Google Analytics

We use this to understand how the site is being used in order to improve the user experience. User data is all anonymous. You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html

Social Buttons

On many of the pages of the site you will see ‘social buttons’. These enable users to share or bookmark certain pages. There are buttons for: Facebook, Twitter, Instagram and Pinterest. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of Runners Print. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this site. So if you click on any of these buttons, these sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting Runners Print, and the specific pages you are on, even if you don’t click on the button if you are logged into their services, like Google and Facebook. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Reviews

In order to leave a review on our website, you have to register on the website – this can be done when you place an order. At this point we’ll collect all the data necessary for account creation.

Will Runners Print disclose the information it collects to outside parties?

We do not sell, trade, or rent your personal information to others.

How do we protect customer information?

Runners Print uses many different industry standard security techniques to safeguard the confidentiality of your personal information. When you place orders or access your account information, you are connected to our secure server. We encrypt your information using SSL (secure socket layers) secure server software before it is sent to us. This ensures that your information can only be read by our secure server and cannot be unscrambled by any outside party. Furthermore, all information is collected lawfully and in accordance with the Data Protection Act 1988.

We do not store credit card details nor do we share financial details with any 3rd parties. All payments are processed by PayPal and Stripe.

Privacy Policy Changes

Although most changes are likely to be minor, Runners Print may change its Privacy Policy from time to time, and in Runners Print’s sole discretion. Runners Print encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a runnersprint.co.uk account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.